pesales@pe-energy.com +1 ( 281 ) 310 – 0628

LHR

LHR was incorporated in 1983 to serve the energy, engineering, marine, and petrochemical industries. LHR aligns with world-class manufacturers to provide logistic solutions to our global customers.

Frequently Asked Questions

FAQs: Ordering, Shipping, Product Information, and Support Guide

Pricing & Quoting

Can I get a discount for bulk orders?

Yes, we specialize in B2B bulk pricing and quoting. For volume discounts, please request a formal quote through our sales team by emailing pesales@pe-energy.com.

Is the price listed the best price available?

Our quotes are based on competitive market pricing. If you require a special offer or long-term procurement pricing, contact us for a tailored quote. Pricing is based on volume discounts.

Are certifications provided for free or at an additional cost?

Some certifications are included, while others may have additional costs depending on the manufacturer. Please reach out to us with item numbers, quantities, and the certifications you need.

Can I get a price match or honor old pricing?

Pricing is subject to market fluctuations and supplier costs. We strive to offer the best pricing; however, pricing is typically valid for 30 days upon quote issuance. Please reach back out to us to validate your quote.

Shipping & Delivery

How much does shipping cost?

Shipping costs depend on your location, package weight, and selected shipping method. Freight charges can be confirmed at checkout or through a formal quote request.

Can I use my own shipping account (FedEx, UPS, DHL, etc.)?

Yes, customers can provide their own freight or courier accounts. Please specify your preferred shipping method when placing an order.

Do you offer expedited shipping?

We can check if expedited shipping is available for your order. However, lead times depend on manufacturers' supply, and expediting may not always be possible. For in-stock items, we strive to ship the same day or the next business day.

Why do international customers need to hire a freight forwarder for large orders?

For orders above $2,500, international customers may need a freight forwarder to handle the necessary customs documentation. We work with a network of freight forwarding agents and can assist with a custom quote based on your requirements.

Lead Times & Availability

How long does it take to process and ship my order?

Lead times vary depending on supplier availability. Some products are in stock, while others may require a lead time based on manufacturer schedules. For in-stock items, we strive to ship the same day or the next business day.

Can I expedite the lead time?

While we do our best to expedite orders, lead times are determined by our manufacturers. Contact us to check if faster processing is possible.

Why do lead times sometimes change after an order is placed?

Lead times depend on raw material availability and manufacturer production schedules. In case of delays, our team will notify you of any changes.

Product Information & Compatibility

How do I know if this part is compatible with my equipment?

Our customers typically provide us with part numbers, and we quote based on those part numbers. Please ensure you are providing the correct OEM part number to receive an accurate quote.

Are these genuine or aftermarket parts?

We offer both OEM and high-quality aftermarket replacement parts. Each product page specifies whether it is an OEM or compatible replacement part. Most of our customers seek original manufacturer parts.

Can I request technical sheets or product specifications?

Yes, technical sheets are available for most products. If not listed on the product page, contact us, and we’ll provide the necessary documentation.

Ordering & Payment

Can I place an order over the phone?

No, for security reasons, we do not process payments over the phone. Orders must be placed online or via email through a formal quote and purchase order process.

What payment methods do you accept?

We accept wire transfers, major credit cards, and purchase orders (for approved business accounts). International customers may be required to pay via wire transfer. Credit card payments are accepted up to $5,000.

Do you offer credit terms or net payment options?

Credit terms may be available for long-term B2B clients. Many international clients request credit, but our standard payment method is wire transfer. We require a few transactions before offering credit terms.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled only if they have not been processed for shipping. Contact us as soon as possible to request changes.

Returns & Warranty

Can I return my order if I no longer need it?

Returns are accepted on a case-by-case basis. Some products may have restocking fees, and special-order items may be non-returnable. Contact us for details.

What if I receive a damaged or defective item?

If an item is damaged upon arrival, please contact us immediately with photos. We will assist with a replacement or refund based on supplier policies.

Do products come with a warranty?

Warranty policies vary by manufacturer. Please check the product page or contact us to confirm the warranty terms for your purchase.

Compliance & Certifications

Do your products come with industry certifications?

Many of our products hold niche industry certifications, as required by the manufacturers we work with. Contact us if certification documents are required.

Can you provide Material Safety Data Sheets (MSDS) or compliance documents?

Yes, compliance documentation is available for most products. Some may require additional processing time or costs.

Do you provide documentation for customs clearance?

For international orders, we provide commercial invoices and essential export documentation. Additional compliance paperwork can be arranged upon request.

Customer Support & Assistance

How can I contact customer support?

Our support team is available via phone, email, and live chat during business hours.

Do you have a chatbot for quick questions?

Yes, we use chat support. However, we recommend leaving an email so we can respond even if the customer has closed the chat.

Can I request a product not listed on your website?

Absolutely! We specialize in sourcing hard-to-find industrial and MRO products. While we aim to list all manufacturer-produced products on our website, some may not yet be available online. Contact us for special requests.

LHR Safety Products Distributor

What makes PE-Energy.com a top distributor of LHR Safety Products?

At PE-Energy.com, we proudly hold our status as an established distributor of LHR Safety Products. Our dedicated focus on quality, competitive pricing, and prompt customer service positions us as the first choice for businesses looking for reliable wholesale industrial supplies. Learn more about our range here.

What is the advantage of using the Snubby hoist anchor point weak-link safety device?

The LHR Snubby offers a unique design to progressively absorb energy, reducing the risk of damage and injury. It ensures safer and more efficient lifting operations, making it a noteworthy addition to any industrial safety protocol. Explore the Snubby's features here.

How does the 72" ShoveIt Hand Safety Tool enhance workplace safety?

The LHR ShoveIt Hand Safety Tool is engineered with plastic inserts to help prevent hand injuries during operations with suspended loads. Its robust design promotes safer handling, crucial for maintaining a secure environment. Discover its benefits here.

What makes the Tetherable Tool Rig Kit from LHR an essential tool?

This kit is designed to keep your tools secure and easily accessible. The LHR TetheredIt Tool Rig Kit provides three different types of tethering lanyards, offering customization to meet the unique needs of your operators. Enhance your safety measures here.

How does the RackIt Hand Safety Tool contribute to user safety?

The LHR RackIt Hand Safety Tool allows users to push pipes while maintaining leverage, promoting hands-free operations to significantly reduce finger and hand injuries. See how it transforms workplace safety here.

What features set apart the 90" ShoveIt Hand Safety Tool?

Crafted with enhanced durability, this tool is specifically designed to protect workers from hand injuries, with special inserts for added resilience. It's an indispensable asset for any industry seeking to prioritize worker safety.

Why should you choose LHR’s Tethered Tool Kit for high-altitude work?

This LHR Tethered Tool Kit boasts 18 pieces equipped with triple action carabiners, ensuring 100% tie-off for fall protection during aerial tasks. It’s an unmatched system for safeguarding your crew at heights. Detailed information is available here.

How do you order LHR products for industrial use?

Ordering LHR products in bulk is simple with PE-Energy.com. Visit our Brands page to explore our offerings, or contact our customer service for personalized assistance.

What does PE-Energy.com offer for rare and obsolete parts?

Need a hard-to-find part? Our Obsolete & Rare Parts Catalog page 36 is your go-to source for sourcing rare, obsolete, or hard-to-find components.

What guarantee does PE-Energy.com offer on the PL1ADJ Pipe/Sub Handling equipment?

The PL1ADJ – Pipe/Sub Handling Single Handle Adjustable Strap, known for its robust construction, offers significant handling comfort and safety. Our competitive pricing and short lead times assure you of both quality and efficiency. View its full specs here.

Is customization available for industrial supply solutions at PE-Energy.com?

Absolutely, our team is dedicated to understanding your specific industry needs and providing tailored solutions with customizable options on a wide range of products, ensuring your requirements are completely met.

Why is PE-Energy.com trusted by top industry leaders?

Our commitment to delivering premium industrial supplies with unmatched customer service has earned us the trust of companies across various sectors like oil & gas, utilities, and manufacturing. Testimonials from satisfied procurement managers underscore our dedication to excellence.

What are the primary industries PE-Energy.com serves?

PE-Energy.com serves a diverse range of industries including oil & gas, heavy industry, utilities, construction, and manufacturing. Our product lines cater specifically to ensuring operational safety and efficiency across these sectors.

How does PE-Energy.com ensure product availability and timely delivery?

With strategically located distribution centers and robust inventory management systems, we guarantee the availability and prompt delivery of essential industrial supplies to meet your timelines and keep your operations running smoothly.

What safety measures does PE-Energy.com prioritize in product offerings?

We emphasize superior safety standards by offering products that meet or exceed industry regulations, ensuring that every component is as safe as it is effective, reinforcing workplace security and compliance.

Can PE-Energy.com assist with large-scale project requirements?

Absolutely! Equipped to handle extensive projects, PE-Energy.com provides comprehensive support from product selection to logistics, ensuring your large-scale requirements are efficiently and seamlessly met.

For further inquiries, reach out to PE-Energy.com, the go-to source for wholesale industrial supply. Our experts are ready to assist you with everything from technical support to customized industrial solutions.