Pricing & Quoting
Can I get a discount for bulk orders?
Yes, we specialize in B2B bulk pricing and quoting. For volume discounts, please request a formal quote through our sales team by emailing pesales@pe-energy.com.
Is the price listed the best price available?
Our quotes are based on competitive market pricing. If you require a special offer or long-term procurement pricing, contact us for a tailored quote. Pricing is based on volume discounts.
Are certifications provided for free or at an additional cost?
Some certifications are included, while others may have additional costs depending on the manufacturer. Please reach out to us with item numbers, quantities, and the certifications you need.
Can I get a price match or honor old pricing?
Pricing is subject to market fluctuations and supplier costs. We strive to offer the best pricing; however, pricing is typically valid for 30 days upon quote issuance. Please reach back out to us to validate your quote.
Shipping & Delivery
How much does shipping cost?
Shipping costs depend on your location, package weight, and selected shipping method. Freight charges can be confirmed at checkout or through a formal quote request.
Can I use my own shipping account (FedEx, UPS, DHL, etc.)?
Yes, customers can provide their own freight or courier accounts. Please specify your preferred shipping method when placing an order.
Do you offer expedited shipping?
We can check if expedited shipping is available for your order. However, lead times depend on manufacturers' supply, and expediting may not always be possible. For in-stock items, we strive to ship the same day or the next business day.
Why do international customers need to hire a freight forwarder for large orders?
For orders above $2,500, international customers may need a freight forwarder to handle the necessary customs documentation. We work with a network of freight forwarding agents and can assist with a custom quote based on your requirements.
Lead Times & Availability
How long does it take to process and ship my order?
Lead times vary depending on supplier availability. Some products are in stock, while others may require a lead time based on manufacturer schedules. For in-stock items, we strive to ship the same day or the next business day.
Can I expedite the lead time?
While we do our best to expedite orders, lead times are determined by our manufacturers. Contact us to check if faster processing is possible.
Why do lead times sometimes change after an order is placed?
Lead times depend on raw material availability and manufacturer production schedules. In case of delays, our team will notify you of any changes.
Product Information & Compatibility
How do I know if this part is compatible with my equipment?
Our customers typically provide us with part numbers, and we quote based on those part numbers. Please ensure you are providing the correct OEM part number to receive an accurate quote.
Are these genuine or aftermarket parts?
We offer both OEM and high-quality aftermarket replacement parts. Each product page specifies whether it is an OEM or compatible replacement part. Most of our customers seek original manufacturer parts.
Can I request technical sheets or product specifications?
Yes, technical sheets are available for most products. If not listed on the product page, contact us, and we’ll provide the necessary documentation.
Ordering & Payment
Can I place an order over the phone?
No, for security reasons, we do not process payments over the phone. Orders must be placed online or via email through a formal quote and purchase order process.
What payment methods do you accept?
We accept wire transfers, major credit cards, and purchase orders (for approved business accounts). International customers may be required to pay via wire transfer. Credit card payments are accepted up to $5,000.
Do you offer credit terms or net payment options?
Credit terms may be available for long-term B2B clients. Many international clients request credit, but our standard payment method is wire transfer. We require a few transactions before offering credit terms.
Can I cancel or modify my order after placing it?
Orders can be modified or canceled only if they have not been processed for shipping. Contact us as soon as possible to request changes.
Returns & Warranty
Can I return my order if I no longer need it?
Returns are accepted on a case-by-case basis. Some products may have restocking fees, and special-order items may be non-returnable. Contact us for details.
What if I receive a damaged or defective item?
If an item is damaged upon arrival, please contact us immediately with photos. We will assist with a replacement or refund based on supplier policies.
Do products come with a warranty?
Warranty policies vary by manufacturer. Please check the product page or contact us to confirm the warranty terms for your purchase.
Compliance & Certifications
Do your products come with industry certifications?
Many of our products hold niche industry certifications, as required by the manufacturers we work with. Contact us if certification documents are required.
Can you provide Material Safety Data Sheets (MSDS) or compliance documents?
Yes, compliance documentation is available for most products. Some may require additional processing time or costs.
Do you provide documentation for customs clearance?
For international orders, we provide commercial invoices and essential export documentation. Additional compliance paperwork can be arranged upon request.
Customer Support & Assistance
How can I contact customer support?
Our support team is available via phone, email, and live chat during business hours.
Do you have a chatbot for quick questions?
Yes, we use chat support. However, we recommend leaving an email so we can respond even if the customer has closed the chat.
Can I request a product not listed on your website?
Absolutely! We specialize in sourcing hard-to-find industrial and MRO products. While we aim to list all manufacturer-produced products on our website, some may not yet be available online. Contact us for special requests.
