Det-Tronics Model PIRTB PointWatch Termination Box

Pricing & Quoting

Can I get a discount for bulk orders?

Yes, we specialize in B2B bulk pricing and quoting. For volume discounts, please request a formal quote through our sales team by emailing pesales@pe-energy.com.

Is the price listed the best price available?

Our quotes are based on competitive market pricing. If you require a special offer or long-term procurement pricing, contact us for a tailored quote. Pricing is based on volume discounts.

Are certifications provided for free or at an additional cost?

Some certifications are included, while others may have additional costs depending on the manufacturer. Please reach out to us with item numbers, quantities, and the certifications you need.

Can I get a price match or honor old pricing?

Pricing is subject to market fluctuations and supplier costs. We strive to offer the best pricing; however, pricing is typically valid for 30 days upon quote issuance. Please reach back out to us to validate your quote.

Shipping & Delivery

How much does shipping cost?

Shipping costs depend on your location, package weight, and selected shipping method. Freight charges can be confirmed at checkout or through a formal quote request.

Can I use my own shipping account (FedEx, UPS, DHL, etc.)?

Yes, customers can provide their own freight or courier accounts. Please specify your preferred shipping method when placing an order.

Do you offer expedited shipping?

We can check if expedited shipping is available for your order. However, lead times depend on manufacturers' supply, and expediting may not always be possible. For in-stock items, we strive to ship the same day or the next business day.

Why do international customers need to hire a freight forwarder for large orders?

For orders above $2,500, international customers may need a freight forwarder to handle the necessary customs documentation. We work with a network of freight forwarding agents and can assist with a custom quote based on your requirements.

Lead Times & Availability

How long does it take to process and ship my order?

Lead times vary depending on supplier availability. Some products are in stock, while others may require a lead time based on manufacturer schedules. For in-stock items, we strive to ship the same day or the next business day.

Can I expedite the lead time?

While we do our best to expedite orders, lead times are determined by our manufacturers. Contact us to check if faster processing is possible.

Why do lead times sometimes change after an order is placed?

Lead times depend on raw material availability and manufacturer production schedules. In case of delays, our team will notify you of any changes.

Product Information & Compatibility

How do I know if this part is compatible with my equipment?

Our customers typically provide us with part numbers, and we quote based on those part numbers. Please ensure you are providing the correct OEM part number to receive an accurate quote.

Are these genuine or aftermarket parts?

We offer both OEM and high-quality aftermarket replacement parts. Each product page specifies whether it is an OEM or compatible replacement part. Most of our customers seek original manufacturer parts.

Can I request technical sheets or product specifications?

Yes, technical sheets are available for most products. If not listed on the product page, contact us, and we’ll provide the necessary documentation.

Ordering & Payment

Can I place an order over the phone?

No, for security reasons, we do not process payments over the phone. Orders must be placed online or via email through a formal quote and purchase order process.

What payment methods do you accept?

We accept wire transfers, major credit cards, and purchase orders (for approved business accounts). International customers may be required to pay via wire transfer. Credit card payments are accepted up to $5,000.

Do you offer credit terms or net payment options?

Credit terms may be available for long-term B2B clients. Many international clients request credit, but our standard payment method is wire transfer. We require a few transactions before offering credit terms.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled only if they have not been processed for shipping. Contact us as soon as possible to request changes.

Returns & Warranty

Can I return my order if I no longer need it?

Returns are accepted on a case-by-case basis. Some products may have restocking fees, and special-order items may be non-returnable. Contact us for details.

What if I receive a damaged or defective item?

If an item is damaged upon arrival, please contact us immediately with photos. We will assist with a replacement or refund based on supplier policies.

Do products come with a warranty?

Warranty policies vary by manufacturer. Please check the product page or contact us to confirm the warranty terms for your purchase.

Compliance & Certifications

Do your products come with industry certifications?

Many of our products hold niche industry certifications, as required by the manufacturers we work with. Contact us if certification documents are required.

Can you provide Material Safety Data Sheets (MSDS) or compliance documents?

Yes, compliance documentation is available for most products. Some may require additional processing time or costs.

Do you provide documentation for customs clearance?

For international orders, we provide commercial invoices and essential export documentation. Additional compliance paperwork can be arranged upon request.

Customer Support & Assistance

How can I contact customer support?

Our support team is available via phone, email, and live chat during business hours.

Do you have a chatbot for quick questions?

Yes, we use chat support. However, we recommend leaving an email so we can respond even if the customer has closed the chat.

Can I request a product not listed on your website?

Absolutely! We specialize in sourcing hard-to-find industrial and MRO products. While we aim to list all manufacturer-produced products on our website, some may not yet be available online. Contact us for special requests.

1. What is Det-Tronics known for?

Det-Tronics is renowned for providing proven flame detection, gas detection, and hazard mitigation systems for high-risk processes and critical industrial operations.

2. What types of detection systems does Det-Tronics offer?

They offer a wide range of detection systems including flame detectors (UV, IR, multispectrum), gas detectors, smoke modules, and acoustic detectors.

3. What are Det-Tronics duct-mounting kits used for?

Det-Tronics duct-mounting kits are designed for installing flame detectors, such as the PointWatch Eclipse Model PIRECL, in duct systems to ensure accurate detection.

4. What is the purpose of the Eagle Quantum Premier Controller EQ30XX?

This controller manages and monitors detection systems, ensuring precise operation of Det-Tronics’ flame and gas detection solutions.

5. How does the EQ3760 Addressable Smoke Module enhance detection?

The EQ3760 allows for addressable communication, enabling individual smoke module identification and improved monitoring across a system.

6. What mounting hardware does Det-Tronics provide for flame detectors?

They supply dedicated flame detector mounting hardware that ensures secure installation and optimal positioning of the detectors.

7. What are the key features of the PM-5MPX Dual Spectrum Flame Detector?

The PM-5MPX combines dual spectrum detection for increased accuracy and reliability in identifying flame events in high-risk areas.

8. What distinguishes the X2200 UV Flame Detector?

The X2200 utilizes ultraviolet light detection to quickly identify flame occurrences, making it ideal for fast-response industrial applications.

9. How does the X3302 Multispectrum Infrared Flame Detector work?

This detector uses multiple infrared wavelengths to enhance flame detection accuracy, even in challenging conditions with background interference.

10. What is the function of the X5200 UVIR Flame Detector?

The X5200 integrates UV and IR detection technologies, offering robust flame detection capabilities in varied industrial environments.

11. What surveillance capabilities does the X7050 xWatch Explosion-Proof Surveillance Camera offer?

The X7050 xWatch is designed for explosive environments, providing secure, real-time visual monitoring with explosion-proof construction.

12. What makes the X9800 Single Frequency IR Flame Detector effective?

Its single frequency infrared detection offers a focused and reliable method for flame identification, particularly in controlled environments.

13. What is the C7050B UV Flame Detector?

The C7050B is a UV-based flame detector designed to quickly identify ignition events using ultraviolet radiation sensing.

14. How does the C7064E Sensor/Transmitter function?

This sensor/transmitter is used for gas detection, converting sensor readings into signals for monitoring systems and ensuring prompt alerts.

15. What accessories are available in the CGS line?

Det-Tronics offers CGS accessories such as rain shields, splash guards, dust covers, and remote calibration cups to protect and enhance detection systems.

16. What are the CGS Combustible Gas Certified Calibration Kits?

These kits allow for precise calibration of combustible gas sensors, ensuring accurate and reliable detection in hazardous environments.

17. What is the CGS Combustible Gas Sensor?

The sensor is designed to detect combustible gases and provide critical warnings to prevent potential hazards.

18. What are the Duct Mount and Sample Draw Assemblies used for?

These assemblies facilitate proper mounting and sampling for CGS systems, ensuring accurate gas detection through controlled air sampling.

19. What are Electrochemical Sensor Cells for Det-Tronics?

These sensor cells are used in conjunction with Model C7064E housings to enhance the accuracy and responsiveness of gas detection systems.

20. What is the EQ2200UVHT and C7050 Detector?

This integrated solution combines UV detection and high-temperature capabilities for robust flame detection in harsh industrial settings.

21. What does the EQ2400NE Network Extender do?

The EQ2400NE extends network connectivity for Det-Tronics devices, ensuring seamless communication across large facilities.

22. How does the EQ2400PLR Physical Layer Repeater benefit detection systems?

It boosts signal strength and extends the physical network layer, improving the reliability of detection system communications.

23. What is the function of the EQ3700 DCIO Discrete Input/Output Module?

This module manages discrete signals for system integration, allowing Det-Tronics devices to interact with other control systems.

24. How does the EQ3710 AIM Analog Input Module work?

It processes analog signals from sensors, converting them into digital data for accurate monitoring and control.

25. What role does the EQ3720 RM Relay Module serve?

The RM Relay Module provides control and switching functions to manage the operation of detection systems and alarms.

26. What is the EQ3730 EDIO Enhanced Discrete Input/Output Module?

It offers advanced input/output capabilities, improving system communication and overall performance of detection networks.

27. What is the EQ3780HSDM High Speed Deluge Module?

This module provides rapid activation of deluge systems in emergency situations, ensuring swift hazard mitigation.

28. What is the EQ3900G Power Distribution / Monitoring Enclosure Solution?

The EQ3900G is an enclosure that distributes and monitors power for Det-Tronics systems, ensuring stable and efficient operation.

29. What are the EQP21XXPS Power Supplies used for?

These power supplies provide reliable energy to Det-Tronics devices, ensuring consistent performance in critical operations.

30. What does the EQP21XXPS Power Supplies Control Room version offer?

This version is tailored for control room environments, offering enhanced monitoring and management of power distribution.

31. What is the Explosion-proof Input Output Module?

This module is designed for hazardous environments, providing safe input/output functions in explosive atmospheres.

32. What does Det-Tronics Flame Detector Hardware include?

It comprises mounting brackets, connectors, and other hardware necessary for installing and securing flame detectors.

33. What is the FlexSight LS2000 Line-of-Sight Infrared Gas Detector?

The FlexSight LS2000 uses infrared technology to detect gas leaks over a distance, improving safety in large facilities.

34. What is the purpose of the FlexSonic Acoustic Detector?

This detector uses acoustic signals to identify gas leaks or combustion events, providing an additional layer of safety.

35. What is the FlexVu UD10 Universal Display?

The FlexVu UD10 is a versatile display unit available in versions for toxics, catalytic, and infrared applications, providing clear system status and alerts.

36. How does the FlexVu UD10-DCU differ from the standard UD10?

The UD10-DCU is a dedicated display unit offering enhanced control and monitoring capabilities for detection systems.

37. What improvements does the FlexVu UD20 Universal Display offer?

The UD20 provides a larger, more detailed interface for system monitoring, suitable for complex installations.

38. What are the GT3000 Certified Calibration Kits?

These kits are designed to calibrate the GT3000 series toxic gas sensors, ensuring their readings remain accurate and reliable.

39. What is the GTS Toxic Gas Sensor Module (GT3000 Series)?

This sensor module detects toxic gases, offering critical alerts in hazardous environments.

40. What is the GTX Toxic Gas Transmitter (GT3000 Series)?

The GTX transmitter sends gas concentration data from the sensor to a monitoring system for real-time analysis.

41. What are Det-Tronics Horns (non-addressable)?

These horns provide audible alarms for detection systems, alerting personnel in the event of a hazard.

42. What is the Laser Aimer Holder used for?

This accessory holds a laser aimer in place, assisting with the precise alignment and calibration of detection devices.

43. What are Det-Tronics Manual Call Stations?

Manual call stations (non-addressable) allow operators to manually trigger alarms in case of emergencies.

44. What is the Det-Tronics Model 505 Combustible Transmitter?

This transmitter is designed to detect combustible gases and relay information to safety systems, enabling prompt hazard response.

45. How do Det-Tronics products contribute to hazard mitigation?

They provide early detection of flames, gases, and smoke, allowing for rapid intervention and preventing catastrophic events.

46. What industries benefit from using Det-Tronics systems?

Industries such as oil and gas, chemical processing, power generation, and manufacturing rely on Det-Tronics for critical safety monitoring.

47. How does Det-Tronics ensure the accuracy of its detection systems?

The company employs rigorous testing, certified calibration kits, and high-quality sensor technologies to maintain accurate and reliable detection.

48. Can Det-Tronics products be integrated into existing safety systems?

Yes, their products are designed for easy integration with various industrial control and monitoring systems.

49. What support services does Det-Tronics offer?

Det-Tronics provides technical support, calibration services, and maintenance guidance to ensure optimal system performance.

50. Where can I find more information about Det-Tronics products?

For detailed product specifications and support, visit the Det-Tronics section on the PE Energy website or contact their authorized distributors.