Oil States Swab Mandrels

Pricing & Quoting

Can I get a discount for bulk orders?

Yes, we specialize in B2B bulk pricing and quoting. For volume discounts, please request a formal quote through our sales team by emailing pesales@pe-energy.com.

Is the price listed the best price available?

Our quotes are based on competitive market pricing. If you require a special offer or long-term procurement pricing, contact us for a tailored quote. Pricing is based on volume discounts.

Are certifications provided for free or at an additional cost?

Some certifications are included, while others may have additional costs depending on the manufacturer. Please reach out to us with item numbers, quantities, and the certifications you need.

Can I get a price match or honor old pricing?

Pricing is subject to market fluctuations and supplier costs. We strive to offer the best pricing; however, pricing is typically valid for 30 days upon quote issuance. Please reach back out to us to validate your quote.

Shipping & Delivery

How much does shipping cost?

Shipping costs depend on your location, package weight, and selected shipping method. Freight charges can be confirmed at checkout or through a formal quote request.

Can I use my own shipping account (FedEx, UPS, DHL, etc.)?

Yes, customers can provide their own freight or courier accounts. Please specify your preferred shipping method when placing an order.

Do you offer expedited shipping?

We can check if expedited shipping is available for your order. However, lead times depend on manufacturers’ supply, and expediting may not always be possible. For in-stock items, we strive to ship the same day or the next business day.

Why do international customers need to hire a freight forwarder for large orders?

For orders above $2,500, international customers may need a freight forwarder to handle the necessary customs documentation. We work with a network of freight forwarding agents and can assist with a custom quote based on your requirements.

Lead Times & Availability

How long does it take to process and ship my order?

Lead times vary depending on supplier availability. Some products are in stock, while others may require a lead time based on manufacturer schedules. For in-stock items, we strive to ship the same day or the next business day.

Can I expedite the lead time?

While we do our best to expedite orders, lead times are determined by our manufacturers. Contact us to check if faster processing is possible.

Why do lead times sometimes change after an order is placed?

Lead times depend on raw material availability and manufacturer production schedules. In case of delays, our team will notify you of any changes.

Product Information & Compatibility

How do I know if this part is compatible with my equipment?

Our customers typically provide us with part numbers, and we quote based on those part numbers. Please ensure you are providing the correct OEM part number to receive an accurate quote.

Are these genuine or aftermarket parts?

We offer both OEM and high-quality aftermarket replacement parts. Each product page specifies whether it is an OEM or compatible replacement part. Most of our customers seek original manufacturer parts.

Can I request technical sheets or product specifications?

Yes, technical sheets are available for most products. If not listed on the product page, contact us, and we’ll provide the necessary documentation.

Ordering & Payment

Can I place an order over the phone?

No, for security reasons, we do not process payments over the phone. Orders must be placed online or via email through a formal quote and purchase order process.

What payment methods do you accept?

We accept wire transfers, major credit cards, and purchase orders (for approved business accounts). International customers may be required to pay via wire transfer. Credit card payments are accepted up to $5,000.

Do you offer credit terms or net payment options?

Credit terms may be available for long-term B2B clients. Many international clients request credit, but our standard payment method is wire transfer. We require a few transactions before offering credit terms.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled only if they have not been processed for shipping. Contact us as soon as possible to request changes.

Returns & Warranty

Can I return my order if I no longer need it?

Returns are accepted on a case-by-case basis. Some products may have restocking fees, and special-order items may be non-returnable. Contact us for details.

What if I receive a damaged or defective item?

If an item is damaged upon arrival, please contact us immediately with photos. We will assist with a replacement or refund based on supplier policies.

Do products come with a warranty?

Warranty policies vary by manufacturer. Please check the product page or contact us to confirm the warranty terms for your purchase.

Compliance & Certifications

Do your products come with industry certifications?

Many of our products hold niche industry certifications, as required by the manufacturers we work with. Contact us if certification documents are required.

Can you provide Material Safety Data Sheets (MSDS) or compliance documents?

Yes, compliance documentation is available for most products. Some may require additional processing time or costs.

Do you provide documentation for customs clearance?

For international orders, we provide commercial invoices and essential export documentation. Additional compliance paperwork can be arranged upon request.

Customer Support & Assistance

How can I contact customer support?

Our support team is available via phone, email, and live chat during business hours.

Do you have a chatbot for quick questions?

Yes, we use chat support. However, we recommend leaving an email so we can respond even if the customer has closed the chat.

Can I request a product not listed on your website?

Absolutely! We specialize in sourcing hard-to-find industrial and MRO products. While we aim to list all manufacturer-produced products on our website, some may not yet be available online. Contact us for special requests.

What are swab mandrels used for?

Swab mandrels are primarily used in the oil and gas industry for wellbore cleaning and fluid displacement. They help in removing debris and ensuring the well is ready for production.

How do I choose the right swab mandrel for my needs?

Choosing the right swab mandrel depends on factors like the well’s diameter, the type of fluids being handled, and the specific application. It’s best to consult with a professional or refer to our swab mandrels page for detailed specifications.

What materials are swab mandrels made from?

Swab mandrels are typically made from durable materials such as steel or aluminum, which provide strength and resistance to corrosion in harsh environments.

Can swab mandrels be customized?

Yes, many manufacturers offer customization options for swab mandrels to meet specific operational requirements. You can check our manufacturers section for more details.

What is the difference between a swab mandrel and a regular mandrel?

A swab mandrel is specifically designed for swabbing operations, which involve cleaning and fluid displacement, while a regular mandrel may not have the same design features or capabilities.

How do I maintain my swab mandrel?

Regular maintenance includes cleaning after each use, inspecting for wear and tear, and ensuring all components are functioning properly. Refer to our products page for maintenance tips.

What sizes of swab mandrels are available?

Swab mandrels come in various sizes to accommodate different wellbore diameters. You can find a range of sizes on our swab mandrels page.

Are swab mandrels reusable?

Yes, swab mandrels can be reused as long as they are properly maintained and inspected for damage after each use.

What is the typical lifespan of a swab mandrel?

The lifespan of a swab mandrel can vary based on usage and maintenance, but with proper care, they can last for many operations.

Can I purchase swab mandrels in bulk?

Absolutely! We offer wholesale purchasing options for swab mandrels. Check out our contact page for more information on bulk orders.

What are the benefits of using swab mandrels?

Swab mandrels improve efficiency in wellbore cleaning, reduce downtime, and enhance overall production rates in oil and gas operations.

Do you offer technical support for swab mandrels?

Yes, we provide technical support for all our products, including swab mandrels. Feel free to reach out through our contact page.

What is the weight capacity of swab mandrels?

The weight capacity of swab mandrels varies by model. You can find specific weight ratings on our swab mandrels page.

Are there any safety precautions I should take when using swab mandrels?

Yes, always wear appropriate safety gear, follow operational guidelines, and ensure that all equipment is in good working condition before use.

Can swab mandrels be used in offshore operations?

Yes, swab mandrels are designed to withstand harsh offshore conditions, making them suitable for use in marine environments.

What is the process for ordering swab mandrels?

You can easily place an order through our contact page or by reaching out to our sales team for assistance.

Do you provide installation services for swab mandrels?

While we primarily supply products, we can recommend trusted partners for installation services. Check our services page for more information.

What are the shipping options for swab mandrels?

We offer various shipping options to meet your needs, including expedited shipping for urgent orders. Details can be found on our shipping page.

What industries use swab mandrels?

Swab mandrels are primarily used in the oil and gas industry, but they can also be utilized in other sectors that require wellbore cleaning and maintenance.

How do I know if my swab mandrel is compatible with my equipment?

Compatibility can be determined by checking the specifications of both the swab mandrel and your equipment. Our products page provides detailed specifications to help you.

What should I do if my swab mandrel gets damaged?

If your swab mandrel is damaged, stop using it immediately and inspect it for repair or replacement options. Contact our support team for assistance.

Are there any warranties on swab mandrels?

Yes, we offer warranties on our swab mandrels. Please check the specific product details on our swab mandrels page for warranty information.