Oil States Pipe Wipers

Pricing & Quoting

Can I get a discount for bulk orders?

Yes, we specialize in B2B bulk pricing and quoting. For volume discounts, please request a formal quote through our sales team by emailing pesales@pe-energy.com.

Is the price listed the best price available?

Our quotes are based on competitive market pricing. If you require a special offer or long-term procurement pricing, contact us for a tailored quote. Pricing is based on volume discounts.

Are certifications provided for free or at an additional cost?

Some certifications are included, while others may have additional costs depending on the manufacturer. Please reach out to us with item numbers, quantities, and the certifications you need.

Can I get a price match or honor old pricing?

Pricing is subject to market fluctuations and supplier costs. We strive to offer the best pricing; however, pricing is typically valid for 30 days upon quote issuance. Please reach back out to us to validate your quote.

Shipping & Delivery

How much does shipping cost?

Shipping costs depend on your location, package weight, and selected shipping method. Freight charges can be confirmed at checkout or through a formal quote request.

Can I use my own shipping account (FedEx, UPS, DHL, etc.)?

Yes, customers can provide their own freight or courier accounts. Please specify your preferred shipping method when placing an order.

Do you offer expedited shipping?

We can check if expedited shipping is available for your order. However, lead times depend on manufacturers’ supply, and expediting may not always be possible. For in-stock items, we strive to ship the same day or the next business day.

Why do international customers need to hire a freight forwarder for large orders?

For orders above $2,500, international customers may need a freight forwarder to handle the necessary customs documentation. We work with a network of freight forwarding agents and can assist with a custom quote based on your requirements.

Lead Times & Availability

How long does it take to process and ship my order?

Lead times vary depending on supplier availability. Some products are in stock, while others may require a lead time based on manufacturer schedules. For in-stock items, we strive to ship the same day or the next business day.

Can I expedite the lead time?

While we do our best to expedite orders, lead times are determined by our manufacturers. Contact us to check if faster processing is possible.

Why do lead times sometimes change after an order is placed?

Lead times depend on raw material availability and manufacturer production schedules. In case of delays, our team will notify you of any changes.

Product Information & Compatibility

How do I know if this part is compatible with my equipment?

Our customers typically provide us with part numbers, and we quote based on those part numbers. Please ensure you are providing the correct OEM part number to receive an accurate quote.

Are these genuine or aftermarket parts?

We offer both OEM and high-quality aftermarket replacement parts. Each product page specifies whether it is an OEM or compatible replacement part. Most of our customers seek original manufacturer parts.

Can I request technical sheets or product specifications?

Yes, technical sheets are available for most products. If not listed on the product page, contact us, and we’ll provide the necessary documentation.

Ordering & Payment

Can I place an order over the phone?

No, for security reasons, we do not process payments over the phone. Orders must be placed online or via email through a formal quote and purchase order process.

What payment methods do you accept?

We accept wire transfers, major credit cards, and purchase orders (for approved business accounts). International customers may be required to pay via wire transfer. Credit card payments are accepted up to $5,000.

Do you offer credit terms or net payment options?

Credit terms may be available for long-term B2B clients. Many international clients request credit, but our standard payment method is wire transfer. We require a few transactions before offering credit terms.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled only if they have not been processed for shipping. Contact us as soon as possible to request changes.

Returns & Warranty

Can I return my order if I no longer need it?

Returns are accepted on a case-by-case basis. Some products may have restocking fees, and special-order items may be non-returnable. Contact us for details.

What if I receive a damaged or defective item?

If an item is damaged upon arrival, please contact us immediately with photos. We will assist with a replacement or refund based on supplier policies.

Do products come with a warranty?

Warranty policies vary by manufacturer. Please check the product page or contact us to confirm the warranty terms for your purchase.

Compliance & Certifications

Do your products come with industry certifications?

Many of our products hold niche industry certifications, as required by the manufacturers we work with. Contact us if certification documents are required.

Can you provide Material Safety Data Sheets (MSDS) or compliance documents?

Yes, compliance documentation is available for most products. Some may require additional processing time or costs.

Do you provide documentation for customs clearance?

For international orders, we provide commercial invoices and essential export documentation. Additional compliance paperwork can be arranged upon request.

Customer Support & Assistance

How can I contact customer support?

Our support team is available via phone, email, and live chat during business hours.

Do you have a chatbot for quick questions?

Yes, we use chat support. However, we recommend leaving an email so we can respond even if the customer has closed the chat.

Can I request a product not listed on your website?

Absolutely! We specialize in sourcing hard-to-find industrial and MRO products. While we aim to list all manufacturer-produced products on our website, some may not yet be available online. Contact us for special requests.

What are pipe wipers used for?

Pipe wipers are essential tools used in the oil and gas industry to clean the interior of pipes, ensuring that they are free from debris and contaminants before further processing.

How do pipe wipers work?

Pipe wipers work by being inserted into the pipe and then pulled through, where they scrape the inner walls and collect any dirt, mud, or other materials that may be present.

What materials are pipe wipers made from?

Pipe wipers are typically made from durable materials such as rubber or polyurethane, which provide flexibility and resilience against wear and tear.

Can pipe wipers be reused?

While some pipe wipers can be reused, it’s generally recommended to replace them after a certain number of uses to ensure optimal cleaning performance.

What sizes of pipe wipers are available?

Pipe wipers come in various sizes to fit different pipe diameters. It’s important to choose the right size for your specific application.

How do I choose the right pipe wiper for my needs?

Consider the pipe diameter, the type of debris you need to clean, and the material of the wiper. If you’re unsure, our team at PE-Energy can help you make the right choice!

Are there different types of pipe wipers?

Yes, there are several types of pipe wipers, including single and double wipers, each designed for specific cleaning tasks and pipe conditions.

Where can I buy pipe wipers?

You can purchase pipe wipers directly from our website at PE-Energy or through our network of distributors.

What is the lead time for ordering pipe wipers?

Lead times can vary based on availability and order size, but we strive to process orders quickly. Contact us for specific timelines!

Do you offer bulk purchasing options for pipe wipers?

Absolutely! We offer wholesale pricing for bulk orders. Check out our wholesale page for more details.

Can I get a sample of a pipe wiper before purchasing?

Yes, we can provide samples upon request. Just reach out to our customer service team to arrange this.

What industries use pipe wipers?

Pipe wipers are primarily used in the oil and gas industry, but they can also be beneficial in construction, plumbing, and other sectors that involve pipe maintenance.

How do I maintain my pipe wipers?

To maintain your pipe wipers, store them in a cool, dry place and inspect them regularly for signs of wear. Replace them as needed to ensure effective cleaning.

Are there any safety precautions I should take when using pipe wipers?

Yes, always wear appropriate personal protective equipment (PPE) and follow safety guidelines to prevent accidents while using pipe wipers.

What is the difference between a single and double pipe wiper?

A single pipe wiper has one cleaning edge, while a double pipe wiper has two, allowing for more thorough cleaning in one pass.

Can pipe wipers handle high-pressure applications?

Many pipe wipers are designed to withstand high-pressure applications, but it’s essential to check the specifications to ensure they meet your requirements.

What should I do if my pipe wiper gets stuck?

If a pipe wiper gets stuck, do not force it. Instead, try to gently pull it back or use a retrieval tool designed for this purpose.

How can I contact PE-Energy for more information?

You can reach out to us through our contact page for any inquiries or assistance.

Do you provide technical support for pipe wipers?

Yes, our knowledgeable team is here to provide technical support and answer any questions you may have about our products.

What are the benefits of using high-quality pipe wipers?

High-quality pipe wipers ensure better cleaning efficiency, reduce the risk of pipe damage, and ultimately save you time and money in maintenance.

Can I find pipe wipers for specialty applications?

Yes, we offer pipe wipers designed for specialty applications. Let us know your specific needs, and we can help you find the right solution.

What is the warranty on pipe wipers?

Our pipe wipers come with a warranty that covers manufacturing defects. Please refer to our warranty policy for more details.

How do I place an order for pipe wipers?

You can place an order directly on our website or contact our sales team for assistance with larger orders.

Are there any discounts available for first-time buyers?

We often have promotions for first-time buyers. Check our promotions page for current offers!

What payment methods do you accept?

We accept various payment methods, including credit cards, PayPal, and bank transfers. Check our payment options for more details.

Can I track my order once it’s placed?

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.