Oil States Packer Cups

Pricing & Quoting

Can I get a discount for bulk orders?

Yes, we specialize in B2B bulk pricing and quoting. For volume discounts, please request a formal quote through our sales team by emailing pesales@pe-energy.com.

Is the price listed the best price available?

Our quotes are based on competitive market pricing. If you require a special offer or long-term procurement pricing, contact us for a tailored quote. Pricing is based on volume discounts.

Are certifications provided for free or at an additional cost?

Some certifications are included, while others may have additional costs depending on the manufacturer. Please reach out to us with item numbers, quantities, and the certifications you need.

Can I get a price match or honor old pricing?

Pricing is subject to market fluctuations and supplier costs. We strive to offer the best pricing; however, pricing is typically valid for 30 days upon quote issuance. Please reach back out to us to validate your quote.

Shipping & Delivery

How much does shipping cost?

Shipping costs depend on your location, package weight, and selected shipping method. Freight charges can be confirmed at checkout or through a formal quote request.

Can I use my own shipping account (FedEx, UPS, DHL, etc.)?

Yes, customers can provide their own freight or courier accounts. Please specify your preferred shipping method when placing an order.

Do you offer expedited shipping?

We can check if expedited shipping is available for your order. However, lead times depend on manufacturers’ supply, and expediting may not always be possible. For in-stock items, we strive to ship the same day or the next business day.

Why do international customers need to hire a freight forwarder for large orders?

For orders above $2,500, international customers may need a freight forwarder to handle the necessary customs documentation. We work with a network of freight forwarding agents and can assist with a custom quote based on your requirements.

Lead Times & Availability

How long does it take to process and ship my order?

Lead times vary depending on supplier availability. Some products are in stock, while others may require a lead time based on manufacturer schedules. For in-stock items, we strive to ship the same day or the next business day.

Can I expedite the lead time?

While we do our best to expedite orders, lead times are determined by our manufacturers. Contact us to check if faster processing is possible.

Why do lead times sometimes change after an order is placed?

Lead times depend on raw material availability and manufacturer production schedules. In case of delays, our team will notify you of any changes.

Product Information & Compatibility

How do I know if this part is compatible with my equipment?

Our customers typically provide us with part numbers, and we quote based on those part numbers. Please ensure you are providing the correct OEM part number to receive an accurate quote.

Are these genuine or aftermarket parts?

We offer both OEM and high-quality aftermarket replacement parts. Each product page specifies whether it is an OEM or compatible replacement part. Most of our customers seek original manufacturer parts.

Can I request technical sheets or product specifications?

Yes, technical sheets are available for most products. If not listed on the product page, contact us, and we’ll provide the necessary documentation.

Ordering & Payment

Can I place an order over the phone?

No, for security reasons, we do not process payments over the phone. Orders must be placed online or via email through a formal quote and purchase order process.

What payment methods do you accept?

We accept wire transfers, major credit cards, and purchase orders (for approved business accounts). International customers may be required to pay via wire transfer. Credit card payments are accepted up to $5,000.

Do you offer credit terms or net payment options?

Credit terms may be available for long-term B2B clients. Many international clients request credit, but our standard payment method is wire transfer. We require a few transactions before offering credit terms.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled only if they have not been processed for shipping. Contact us as soon as possible to request changes.

Returns & Warranty

Can I return my order if I no longer need it?

Returns are accepted on a case-by-case basis. Some products may have restocking fees, and special-order items may be non-returnable. Contact us for details.

What if I receive a damaged or defective item?

If an item is damaged upon arrival, please contact us immediately with photos. We will assist with a replacement or refund based on supplier policies.

Do products come with a warranty?

Warranty policies vary by manufacturer. Please check the product page or contact us to confirm the warranty terms for your purchase.

Compliance & Certifications

Do your products come with industry certifications?

Many of our products hold niche industry certifications, as required by the manufacturers we work with. Contact us if certification documents are required.

Can you provide Material Safety Data Sheets (MSDS) or compliance documents?

Yes, compliance documentation is available for most products. Some may require additional processing time or costs.

Do you provide documentation for customs clearance?

For international orders, we provide commercial invoices and essential export documentation. Additional compliance paperwork can be arranged upon request.

Customer Support & Assistance

How can I contact customer support?

Our support team is available via phone, email, and live chat during business hours.

Do you have a chatbot for quick questions?

Yes, we use chat support. However, we recommend leaving an email so we can respond even if the customer has closed the chat.

Can I request a product not listed on your website?

Absolutely! We specialize in sourcing hard-to-find industrial and MRO products. While we aim to list all manufacturer-produced products on our website, some may not yet be available online. Contact us for special requests.

What are Packer Cups?

Packer cups are essential components used in various oil and gas applications, designed to create a seal in the wellbore during drilling and production operations.

What materials are Packer Cups made from?

Packer cups are typically made from durable materials such as rubber, polyurethane, or other elastomers that can withstand harsh conditions and chemicals.

How do Packer Cups work?

Packer cups function by expanding against the wellbore wall when pressure is applied, creating a tight seal that prevents fluid from leaking past the cup.

What applications are Packer Cups used for?

Packer cups are used in a variety of applications, including well completions, workovers, and in various types of drilling operations.

How do I choose the right Packer Cup for my project?

Choosing the right Packer Cup depends on factors such as the wellbore size, the type of fluid being sealed, and the temperature and pressure conditions.

Can Packer Cups be reused?

While some Packer Cups can be reused, it is generally recommended to use new cups for optimal sealing performance, especially in critical applications.

What is the lifespan of a Packer Cup?

The lifespan of a Packer Cup can vary based on the application and conditions, but they are designed to last through multiple cycles of pressure and temperature changes.

How do I install Packer Cups?

Installation of Packer Cups typically involves placing them in the appropriate assembly and ensuring they are properly seated before applying pressure.

Are there different sizes of Packer Cups available?

Yes, Packer Cups come in various sizes to accommodate different wellbore diameters and specific application requirements.

What are the benefits of using Packer Cups?

The benefits of using Packer Cups include improved sealing capabilities, reduced fluid loss, and enhanced overall efficiency in drilling and production operations.

Where can I purchase Packer Cups?

You can purchase Packer Cups through wholesale suppliers like PE-Energy, which offers a wide range of industrial supplies.

What is the difference between Packer Cups and other sealing methods?

Packer Cups provide a more reliable seal compared to other methods, such as mechanical seals, especially in high-pressure environments.

How do I maintain Packer Cups?

Maintaining Packer Cups involves regular inspection for wear and tear, ensuring they are clean and free from debris, and replacing them as needed.

Can Packer Cups handle high temperatures?

Yes, many Packer Cups are designed to withstand high temperatures, but it’s essential to select the right material for your specific temperature requirements.

What should I do if my Packer Cup fails?

If a Packer Cup fails, it’s important to stop operations immediately, assess the situation, and replace the cup with a new one to prevent further issues.

Are Packer Cups environmentally friendly?

Many modern Packer Cups are designed with environmentally friendly materials and practices in mind, reducing their impact on the environment.

How do I know if my Packer Cup is the right fit?

To ensure a proper fit, check the specifications of the Packer Cup against your wellbore dimensions and application requirements.

What are the common issues with Packer Cups?

Common issues with Packer Cups include wear and tear, improper installation, and compatibility with the fluids being sealed.

Can I get custom Packer Cups?

Yes, many suppliers, including PE-Energy, offer custom Packer Cups tailored to specific project needs.

What is the cost of Packer Cups?

The cost of Packer Cups can vary based on size, material, and supplier, but purchasing in bulk from wholesale suppliers can lead to significant savings.

How do I place an order for Packer Cups?

You can place an order for Packer Cups through the contact page on the PE-Energy website or by reaching out to their sales team directly.

What is the lead time for Packer Cup orders?

Lead times for Packer Cup orders can vary based on availability and customization, but typical lead times are provided during the ordering process.

Are there any warranties on Packer Cups?

Many suppliers offer warranties on Packer Cups, so it’s best to check with your supplier for specific warranty details.

What should I consider when storing Packer Cups?

When storing Packer Cups, keep them in a cool, dry place away from direct sunlight and extreme temperatures to maintain their integrity.

Can Packer Cups be used in offshore applications?

Yes, Packer Cups are suitable for offshore applications, provided they are made from materials that can withstand the marine environment.

What are the safety considerations when using Packer Cups?

Safety considerations include ensuring proper installation, regular inspections, and following manufacturer guidelines to prevent accidents during operations.